Connect: Everything together
All of your online channels in one place!
Being the owner of a single store is rewarding and challenging at the same time. Our mission is to provide you with fantastic technology to help you achieve you goals – with no technical experience needed! This really is the perfect retail management system that you’ve been looking for.
Give us a call or check what other retailers just like you say about Connect.
Connect is:
Want to know more? Then keep reading on, or contact us today and one of our consultants will help you tailor make the perfect retail management system for your business with Connect!
Why be so excited about Multichannel?
Multichannel simply means you sell via other means rather than just a bricks and mortar store. We’re excited about our Multichannel system because it allows you to grow your business with minimal time and effort! No one wants to run a physical store and have to login to eBay and learn their system and have to login to a website with another system and login to Amazon and learn yet another system! That’s crazy! We make Multichannel easy by having it all within the one place, on one system. No technical talk needed, no difficult system to learn, just a simple easy to use solution!
eBay and Amazon are two of Australia’s largest marketplaces. If you are a retailer and not selling much on eBay or Amazon you are missing a great opportunity to increase your sales. They have over 20% of the market (Figures courtesy of Retail Week) as consumers love to shop there. Being convenient and trusted they are both moving towards business sellers and are becoming very appealing to independent retailers.
Multichannel stock control system for independent retailers
Connect brings together your whole multichannel retail business within one simple EPoS solution – to centrally look after your stock control, customer service and order management across your shop, website and other online channels.
Managing your multichannel retail business
The ultimate simple drag and drop inventory management system! Connect Multichannel Centre sits at the very centre of Connect. It brings together all of your online selling channels into one place; your shop, your website(s) or sales on eBay and Amazon, and soon on Gumtree and Trade Me. Connect provides all the exciting money saving advantages of centralised stock control, central reporting, central product management, fulfilment and finances. It also allows retailers to deliver a more consistent and higher quality service to customers, whist selling more and is the best inventory management software.
Multichannel stock control system for independent retailers
Connect brings together your whole multichannel retail business within one simple EPoS solution – to centrally look after your stock control, customer service and order management across your shop, website and other online channels.
Managing your multichannel retail business
The ultimate simple drag and drop inventory management system! Connect Multichannel Centre sits at the very centre of Connect. It brings together all of your online selling channels into one place; your shop, your website(s) or sales on eBay and Amazon, and soon on Gumtree and Trade Me. Connect provides all the exciting money saving advantages of centralised stock control, central reporting, central product management, fulfilment and finances. It also allows retailers to deliver a more consistent and higher quality service to customers, whist selling more and is the best inventory management software.
Staff management and till security
With Connect you can incentivise your staff to sell more by up-selling and cross-selling. You can do this because Connect gives you the relevant information. There are other plusses; you can measure the results of changing opening hours and find out when you are busiest. You can even see the impact of moving products around the store. In retail stores where staff are handling cash every day, it is good practice that they know you are able to track till activity.
The till is very secure so you can rely on your staff to cash up, give change and take gift receipts because everything is recorded.
Better customer service
Most retailers say that an ePOS system makes the store look more professional and gives customers greater confidence in the business. Connect ePOS also helps your staff sell more as the visual stock tree makes it so quick to find information on items, as well as locate products and find alternatives.
“Connect has made a difference in increasing sales. It leads the staff to ‘related items’, for example a fleece that goes with that item. We also up-sell. With the information on Connect staff say: ‘You are asking for this one but this is a better boot for you.’ We now sell more, close enquiries faster, we upsell and cross-sell.” - Manish Trek-King
Central customer management & Loyalty Management
All your customer information is held and managed from one central place, whether orders come in via the web, phone or one of your other channels. It is so easy to search and locate a customer.
Create marketing lists, use filters to create marketing lists and email or mail your offers out to them. Demographic information is available with marketing opt-in for data protection, this is useful for supporting mail and email campaigns. Having a customer loyalty management tool can improve customer retention and allows you to give your customers rewards for being loyal to your store! We can even support your own dedicated loyalty cards!
Stock control and sales reports
A common reason that multichannel businesses sadly fail is because they let down too many customers and develop a bad reputation. This can be due to back end systems not supporting the right business processes. The Connect system allows you to deliver consistently high quality service by keeping you in control. With Connect, your website has built-in stock control even if you sell across multiple sales channels. You can select how the stock control is managed product by product, or by using standard rules.
A key innovation in Connect is the ‘Visual Stock Tree’ to give you instant visibility of stock and powerful sales reports whether you need to see a single item, a group, a category or your whole stock!
Stocking the right products at the right time is essential for all retailers. With Connect you can set minimum and maximum levels but most of our retailers also use the built-in ‘Intelligent Sales Analysis’ to see which products are performing best… and worst. This helps them order the right products at the right time, and keeps money tied up in stock to an absolute minimum.
Create purchase orders, fast!
In Connect, the Purchase Order facility designed the way merchants really want it to work. Quick and simple yet flexible. Connect has an intelligent reorder engine that analyses sales flow as well as minimum stock quantities to suggest a re-order profile for you. Then you can print off orders for each supplier in a click. It’s that fast.
“Connect has helped us to easily keep track of stock levels and see which items are selling and which items aren’t. That allows us to make better buying choices. We now buy in smaller quantities, more frequently which saves money” - Martin, Discount Baby Equipment
Product management
Manage all aspects of your product portfolio from one simple area. Add an image and Connect will size it for your Retail system and your website, so you can see the image anywhere.
Managing new and updated products is easy in Connect with tools like Import Wizard to import thousands of items at once (including images), as well as Mass Price Updater to give you controls to alter price structures and costs in a few clicks.
Warehousing
Connect supports features for warehouses including identification of the ‘Location’ on each item as well as barcode tracking of all items. The Connect Fulfillment Centre has a suite of functions specific to warehousing.
Accounting – count on Connect, fast and accurate
The Connect System calculates GST on a product level. At the end of each financial period just click a button and the accounts information is provided for you to send to your accountant or use in any accounts package. This saves hours so you can get on with something more useful and probably more enjoyable!
Reports
Don’t want to spend hours and hours trying to understand what’s happening in your business? Connect reports make it easy. With a huge variety of reports available, you can tell at a glance what’s happening in any part of your business! The clever and unique thing is that you also can run them from any part of the Visual Stock Tree, so drill in to a specific area of your business, or zoom out for a more general look at performance.
Supplier management
Your suppliers are set up so that you can quickly create items and re-order stock. The minimum order values and carriage costs can be set for each supplier. Connect will use this to help you reorder most efficiently. See in a glance who your best and worst suppliers are, see when their products are selling, and manage your shop layout accordingly!. Connect makes it easy to know which products, from which suppliers make you the most money, bring the most customers, and much much more. Now this is intelligent retailing!
Multichannel components
The till – simplicity is everything!
Anyone who has worked in a shop and operated a cash register can use the Connect EPoS till. Yet you get powerful features like management of special orders, deposits, and back orders. With instant visibility of stock at any location (even on back order), and bar-coded receipts to reduce theft from returns, Connect converts a till into a great tool for your staff.
Adding a new sales channel
With our super easy to use drag & drop, the Multichannel Centre makes it easy to manage large quantities of stock. You can drag items, groups of items or filtered lists into the online sales channels and start selling online easily! Many retailers may wish to sell a product across multiple channels, but at a different price, some even like to change the product name. Connect allows you to do this, as such maximising the selling potential for your stock, giving the retailer the flexibility they need.
When orders come through, Connect will automatically allocate stock to those orders. This will ensure channels are notified of current stock levels in real-time and stops overselling! Simply manage all of your orders – Mail order, Shop orders, Website, eBay and Amazon orders as part of your existing retail business.