IntelliCare is our care program where customers can receive access to three levels of support which include telephone and email support. Our support team is locally based in Australia and can connect remotely direct to your Connect system to quickly establish the cause of an issue to efficiently repair it. We have a range of maintenance service options including on-site support where an engineer will visit your site.
With our online support system customers can track the progress of any support call at any time. There is also a knowledgebase and library of hints and tips on making the most out of the Connect. Lodge a help desk ticket here.
We are very proud that Connect products have built to accept updates via the internet. Intellicare includes free updates to the latest products upgrades and many enhancements!